SECTION 1 – RETURNS & REFUNDS
This policy is provided in accordance with Australian Consumer Law and does not limit your statutory rights.
We want you to feel confident shopping with us, so please read the information below carefully before submitting a return request.
30-Day Money Back Guarantee
We offer a 30-day “Risk-Free” Money Back Guarantee from the date your order is received. If you change your mind within 30 days, you may request a refund, provided the item is unused and in good physical condition.
Change of Mind
For approved change of mind returns, items must be unused and in original condition. You will be responsible for all return shipping costs. We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or not as described, we will resolve this in line with Australian Consumer Law. We will cover the cost of return shipping and provide a prepaid return shipping label so you do not need to pay upfront. To assist with a faster resolution, we may request clear photos or video of the issue.
Returns Process
To initiate a return, please contact us via our website contact form and include your order number so we can verify your request. Once your return has been reviewed and approved, we will provide you with return instructions and the return address. Please do not send items back without approval, as they may not be accepted.
Refund Without Return
In some cases, we may issue a refund without requiring the item to be returned. If this applies, you may keep the product. However, the item must remain in good physical condition in case a return is later requested.
Product Care and Condition
Please handle all products with care. Items that are damaged due to misuse, exposure to liquids or substances, normal wear and tear, or failure to follow care instructions will not be considered faulty and will not be eligible for a refund or return.
Item Assessment
All returned items will be assessed upon arrival. If the item does not meet the return conditions outlined above, the return may be declined.
Refund Processing
Once your refund has been approved and processed, it will be issued to your original method of payment. Please allow 5 to 10 business days for the funds to appear, depending on your bank.
SECTION 2 – LATE OR MISSING REFUNDS
If you have not received your refund, first check your bank account again. Then contact your bank, as processing times can vary between financial institutions. If you have done this and still have not received your refund, please contact us via our website contact form and we will assist you.
ENDING NOTES
If you have any questions regarding your order, return, or refund, please contact us via our website contact form. This is the best way to ensure your enquiry is received and handled promptly.
We aim to respond to all enquiries within 24 to 48 business hours, Monday to Friday. Please note that response times may be longer during peak periods.
For the fastest resolution, we recommend avoiding social media messages, as these channels are not monitored as closely and messages may be missed.
We are committed to resolving all matters fairly, reasonably, and in line with Australian Consumer Law. If you are experiencing any issues with your order or product, please reach out and we will work with you to find a solution.
For more information on delivery timeframes, please refer to our Shipping Information page available on our website.
All orders are shipped from local Australian warehouses.